Beauty Specialist

1 week ago


Montreal, Quebec, Canada Holt Renfrew Full time

Job Summary:

Holt Renfrew is seeking a highly skilled and motivated Beauty Specialist to join our team. As a Beauty Specialist, you will be responsible for delivering exceptional customer service and driving sales growth in our luxury beauty department.

Key Responsibilities:

  • Develop and maintain strong relationships with customers to increase sales, service, and loyalty.
  • Exceed sales and service targets for assigned brands.
  • Build a loyal client base by acquiring new customers, developing existing clients, and retaining loyal clients.
  • Share expert product knowledge with the selling team.
  • Maintain solid relationships with buyers, vendors, and selling managers.
  • Drive brand sales by identifying marketing opportunities, executing events, and making assortment recommendations.
  • Attend educational sessions to stay up-to-date on product knowledge, vendor information, and Holt Renfrew seminars.
  • Perform floor recovery, visual merchandising, price changes, and related sales support tasks.
  • Communicate regularly with personal clients through various methods regarding in-store events, merchandise requests, sales follow-up, and birthdays.
  • Resolve customer service issues and partner with selling management on any issues outside of guidelines.
  • Comply with all Health & Safety policies and requirements.
  • Ensure compliance with privacy policies, regulations, and cyber security measures.

Requirements:

  • High school diploma.
  • Proven ability to exceed sales targets.
  • Highly collaborative and able to work in a team-oriented environment.
  • Able to work in a fast-paced environment with minimal supervision.
  • Able to work a flexible schedule based on customer needs, including nights, weekends, and holidays.
  • Minimum of two or more years' experience in a commission-based sales environment.
  • Prior retail sales experience as a product specialist in a luxury environment is preferred.
  • Entrepreneurial, competitive, self-confident, and self-motivated.
  • Fully bilingual in French and English.

Measures of Success:

  • Contribution to financial objectives.
  • Individual objectives linked to the achievement of department goals.
  • Feedback from internal and external clients.


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