RMA Coordinator

4 weeks ago


Burlington, Ontario, Canada Evertz Full time

At Evertz, we're looking for a skilled RMA Coordinator to join our team. As an RMA Coordinator, you'll play a vital role in ensuring our clients receive the best possible experience.

Key Responsibilities:

  • Provide administrative support to our internal teams to drive innovation and efficiency.
  • Evaluate customer needs and develop effective solutions.
  • Process Return Merchandise Authorization numbers for customer hardware returns.
  • Communicate with customers regarding returns, status updates, and payments.
  • Perform other duties as required.

Requirements:

  • Post-secondary education in a related field (Business, Administration) or relevant experience.
  • Excellent verbal and written communication skills, critical thinking skills, problem-solving ability, time management skills, and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Proficiency in Microsoft Excel, Word, and Outlook.
  • Some customer service experience is preferred.

What We Offer:

  • A comprehensive benefits program.
  • A competitive total compensation package.
  • Work-Life Balance.
  • An employee assistance plan.
  • An employee discount platform.
  • Career progression opportunities.
  • A casual work environment.
  • Social events and sports teams.

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