Field Service Technician
4 weeks ago
AFL is seeking skilled Telecommunication Field Service Technicians to join our Canadian Operations in Calgary, Alberta.
DescriptionAs a Field Service Technician, you will be responsible for installing and repairing products related to the future friendly home (FFH), home networking, phone, high speed internet, Optik TV, home security system, for our customers.
You will also have opportunities to promote and up-sell additional services and/or products that our clients offer.
Key Responsibilities- Provide exceptional customer experiences, overcome objections and handle both favorable and unfavorable customer interactions
- Comfortable with solutions-based selling, recommending products to the customers and up-selling services and products
- Normal color vision which is required to work with color-coded wiring
- Handle a physically demanding workload (up to 60 lbs.) which includes heavy lifting, climbing ladders/poles, crawling in confined spaces and working in all weather conditions
- Flexible to work various shifts: days, evenings, and weekends, to meet business needs
- Fluent in English, with demonstrated professional oral and written communications skills, fluency in other languages would be a great bonus
- Self-motivated, demonstrate effective decision-making skills and can work with limited supervision
- Mechanical ability and technical proficiency along with an ability to work aloft or on ladders
- Ability to plan, organize and thrive in a dynamic, rapidly changing environment
- Effectively work in a team environment and collaborate with other departments
- Follow safe work practices and abide by all safety rules and regulations
- Willing and able to work in locations that preclude your ability to return home, as required
- Exhibit enthusiasm to continuous learning, high performance and have a demonstrated ability to learn and apply learned skills to related situations
- Completed a minimum of Grade 11 Math
- Strong computer skills
- Clean and valid Class 5 Driver's License
- Previous experience in sales and customer service
- Great-to-haves Previous experience and/or education in telecommunications Otherwise we will offer you best-in-class training to start.
- Required to obtain and maintain a Security Alarm Installer License from the applicable provincial government prior to the end of the probationary period.
- Required to maintain clean Driving records. A driver's abstract will be required prior to receiving the offer of employment.
- Required to provide pre-employment criminal background checks
- Comfortable with a unit base (piece-rate) pay system
- City of Calgary and surrounding areas
America Fujikura Limited (publicly known as AFL) is a premiere service provider in the global telecommunications industry focusing on leading-edge network technology, quality, safety and superior customer satisfaction.
AFL manufactures, engineers and installs the fiber optic products and equipment that communications providers need to provide quad-play solutions to their customers.
Everyone belongs at AFL. At AFL, we value and respect unique contribution and talents. As a global company with customers of every race, ethnicity, gender, age, religion, ability, background and experience, we believe that we can serve our team members and customers better if cultural diversity is naturally engrained within the fibres of our company.
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