Customer Experience Associate

2 weeks ago


Blainville, Quebec, Canada Scotiabank Full time

As a Customer Experience Associate at Scotiabank, you will be the face of our branches, connecting with customers in a relatable way. Your priority will be to help them achieve their financial goals by providing exceptional service throughout their journey.

Key responsibilities include:

  • Taking a proactive approach to discovering customer needs and listening to understand their requests
  • Processing day-to-day transactions
  • Nurturing long-standing relationships
  • Contributing to branch targets by identifying and fulfilling simple sales opportunities
  • Sharing knowledge to introduce clients to mobile banking applications and assist them in managing their banking needs

Requirements include:

  • Building strong customer relationships and delivering excellent customer service
  • Uncovering and solving customer needs
  • Explaining complex concepts simply
  • Demonstrating success in a target-based performance environment and contributing positively to a team-oriented work environment
  • Demonstrating eagerness to learn and determination to succeed

Scotiabank values diversity and inclusion, and we are committed to creating an accessible environment for all employees. If you require accommodation during the recruitment and selection process, please let us know.



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