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Business Licensing Compliance Specialist

3 months ago

Hamilton, Ontario, Canada City of Hamilton Full time

SUMMARY OF RESPONSIBILITIES

Reporting to the Supervisor of Operations and Enforcement, this role focuses on Business Licensing for physical establishments. The officer investigates, analyzes, interprets, and ensures adherence to various by-laws including Zoning, Signage, Property Standards, Lottery regulations, and Yard Maintenance. The officer reviews inquiries and complaints, advocating for compliance with the Licensing By-law while serving as a representative for businesses under the Open for Business initiative.

KEY FUNCTIONS

The Licensing Compliance Officer is responsible for investigating, enforcing, and interpreting compliance related to licensing, signage, lotteries, zoning, property standards, and yard maintenance regulations. This encompasses areas such as business establishment licensing, residential care facilities, payday loan operations, lodging houses, public garages, personal wellness services, and other relevant sections under applicable by-laws. The officer collaborates with other team members in the Licensing section as necessary.

Engaging with applicants, customers, licensees, and property owners at the front counter, via phone, and in the field to assist with specific inquiries is essential. The officer provides education, clarification, and guidance to facilitate compliance.

The role involves investigating observed issues related to licensing, permits, and zoning by-law compliance, proactively enforcing by-law requirements.

The officer works towards sectional objectives and provides data to support these goals.

Following the Progressive Enforcement Policy is crucial to achieving compliance.

The officer utilizes established policies and procedures to interpret and apply by-laws effectively, ensuring compliance and appropriate enforcement actions.

Actions taken based on investigations may include issuing orders, administrative penalty notices, tickets, and summonses, as well as preparing for court appearances, tribunals, and injunctions.

Recommendations for management approval are made when enforcement considerations involve factors such as evidence, history, and compliance timelines.

Representing the Licensing section, the officer educates new or unlicensed businesses and guides them through the licensing process to ensure compliance.

The role requires completing written and verbal reports and correspondence.

The officer liaises with other regulatory agencies, such as the Alcohol and Gaming Commission of Ontario and local law enforcement, to resolve issues and clarify enforcement policies.

Data input and retrieval related to complaints and inspections are part of the responsibilities.

Maintaining both paper and electronic records for investigations, interviews, and inspections is essential.

The officer prepares and presents evidence in court and at licensing and property standards tribunals.

Following up on expired licenses and permits to achieve compliance is a key duty.

Feedback on by-law amendments and policy changes is provided as necessary.

The officer operates equipment such as two-way radios, cell phones, computers, digital cameras, and basic construction measuring tools to ensure accurate inspection reports and evidence documentation.

Driving a vehicle for investigations and inspections, as well as attending other agencies and court, is required.

A uniform is mandatory for this position.

The officer must work in various conditions, including inclement weather and other challenging environments.

Conducting inspections during any shift is expected, including days, afternoons, and weekends.

Compliance with applicable Health and Safety legislation and all City of Hamilton policies and procedures related to Occupational Health and Safety is required.

Additional duties may be assigned as needed.

REQUIRED QUALIFICATIONS

  • Previous law enforcement experience or relevant education in Law and Security Administration or Police Foundations.
  • Completion of the Ontario Property Standards Association Basic Course (Level I) is required within one year of employment, with preference given to candidates who have completed it. Completion of Intermediate (Level II) and Advanced (Level III) courses is expected within two and three years, respectively.
  • Successful completion of the Municipal Law Enforcement Officer's Association Foundations and Advanced courses is an asset.
  • Ability to interpret and apply by-laws and legislation effectively.
  • Strong problem-solving skills with a focus on an Open for Business approach.
  • Excellent communication skills, both verbal and written, to effectively engage with the public, peers, supervisory staff, and other agencies.
  • Ability to act professionally under pressure, including providing evidence in court and at tribunals.
  • Experience in conducting investigations and preparing related documentation.
  • Proficiency in a computerized environment, with knowledge of applications such as Microsoft Outlook, Word, and Excel. Experience with database management software is advantageous.
  • Training in dispute resolution or mediation is considered an asset.

ADDITIONAL NOTES

A valid Class 'G' Driver's License in Ontario and a satisfactory driving record are required prior to hire.

A satisfactory Criminal Reference Check or Vulnerable Sector Screening is necessary before commencing work in this position.

The officer must be able to work shifts, including days, afternoons, and weekends.

Compliance with all health and safety policies and practices for this position and the workplace is mandatory.