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Customer Success Advocate
2 months ago
We are seeking a highly skilled and motivated Customer Success Representative to join our team at Transoft Solutions. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Manage and maintain customer databases and sales activities in our CRM system.
- Assist with order processing and vendor registration procedures.
- Generate monthly renewal quotes and follow up with customers.
- Provide post-sales customer service and satisfaction support.
- Manage communication with clients, screen, qualify, and forward incoming calls.
- Respond promptly to customer inquiries and provide timely resolutions.
About You:
- You have a strong background in sales or customer service and are looking to start your career in a dynamic and innovative company.
- You possess excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- You are highly organized and detail-oriented, with the ability to multitask and prioritize tasks effectively.
- You are proficient in Microsoft Office programs, including Word, Excel, and Outlook.
- You are a team player who is adaptable and able to work in a fast-paced environment.
About Us:
- We offer a flexible working environment that supports both in-person and remote work.
- We are committed to providing professional growth and development opportunities for our employees.
- We give back to our communities through global initiatives and donations.
- We work hard, but we also like to have fun
Salary Range: $40,000-$45,000 annually + bonus (Actual salary offered will be commensurate with education, experience, and internal parity).
We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
