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Porsche Reception Associate

2 months ago

Richmond, British Columbia, Canada OpenRoad Auto Group Full time
About the Role

We are seeking a highly skilled and customer-focused Reception Associate to join our team at Porsche Centre Richmond. As a key member of our front-line team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities
  • Greet and direct customers to the correct department or personnel.
  • Answer customer inquiries and refer more extensive inquiries to the appropriate person.
  • Handle telephone calls in a professional and efficient manner.
  • Perform clerical duties and accounting tasks as assigned by Management.
  • Manage the customer traffic control system.
  • Receive and process payments.
  • Assist with other administrative duties involving new and pre-owned inventory.
  • Process sales documentation and work effectively with the sales team.
  • Remit mail received at the reception desk promptly.
  • Complete warranty books for all sold vehicles.
  • Keep the customer lounge area presentable and tidy.
Requirements
  • Ability to work in a fast-paced environment with changing priorities.
  • Strong customer relation skills and ability to work well with internal and external customers.
  • Exceptional interpersonal and communication skills over the phone and in person.
  • Organized and detail-oriented with demonstrated computer skills.
  • Ability to work in an active and social atmosphere without being distracted.
About Us

Porsche Centre Richmond is a state-of-the-art facility designed to meet the needs of Porsche customers. We are committed to providing an extraordinary and memorable Porsche experience for our clients.