Computer Systems Support Analyst
1 week ago
We are seeking a highly skilled Technical Support Specialist to join our team at Sam Sandhu Computers. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their computer systems and networks are running smoothly and efficiently.
Key Responsibilities- Technical Support: Respond to client inquiries and resolve technical issues related to computer systems, networks, and software.
- Problem-Solving: Analyze and troubleshoot complex technical problems, using technical manuals and other resources to find solutions.
- Client Communication: Provide clear and concise communication to clients, explaining technical issues and solutions in a way that is easy to understand.
- Documentation: Maintain accurate records of client interactions, including problems and solutions.
- Collaboration: Work closely with other technical support analysts to share knowledge and best practices.
- Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
- Experience: 1 year to less than 2 years of experience in a technical support role.
- Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Work Conditions: Fast-paced environment, work under pressure, repetitive tasks, and attention to detail.
- Personal Suitability: Accurate, efficient interpersonal skills, judgement, organized, and a team player.
As a Technical Support Specialist at Sam Sandhu Computers, you will be working in a dynamic and fast-paced environment, with a team of experienced technical support analysts. You will have the opportunity to work on a variety of technical issues, and will be supported by a comprehensive training program.
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