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Installation Manager
2 months ago
Unlock Your Potential with Reliance Home Comfort
As an Installation Manager, you will play a vital role in driving the success of our operations team. We are seeking a highly motivated and experienced professional to lead our field operations team in delivering exceptional customer service and ensuring the highest level of reliability and efficiency in our installations.
Key Responsibilities:
- Lead and manage a team of technical professionals to maximize their performance, engagement, and achievement of objectives.
- Collaborate with local managers to plan, budget, and deliver on P&L targets.
- Ensure staffing plans are forecast, updated, and delivered to maximize customer service and meet our service commitments.
- Measure, monitor, and drive achievement of all operational metrics and provide appropriate reporting and analysis.
- Develop and implement strategies to drive growth through installation and improve customer satisfaction.
- Partner and collaborate with other stakeholders to continually improve team performance.
- Drive excellence through our 3rd party partners by finding, selecting, and negotiating agreements with partners who are committed to our strategy and goals.
- Perform regular reviews of cost, quality, safety, and productivity metrics, setting plans and executing these effectively to drive optimal performance of operations team and 3rd party partners.
What We Offer:
- A competitive base pay plus the ability to earn more tied to your success.
- A great benefits plan for you and your family.
- Career paths so you can advance in the company.
- A variety of perks for high-performing team members, including the chance to win and be part of our annual President's Club trip to a tropical destination.
- Award-winning and one of Canada's Most Admired Corporate Cultures with a proudly diverse and inclusive team.
What We're Looking For:
- A growth mindset and a high degree of integrity, sense of urgency, passion for high performance, and attention to detail.
- 3-5 years of progressive experience overseeing a field operations team.
- Knowledge and technical experience within the HVAC and/or water heater industry.
- Gas Fitter 2 or 313d license (an asset).
- Sales experience and a demonstrated ability to meet sales quotas (an asset).
- Demonstrated results in driving process control, productivity, and quality improvement.
- Excellent communication, interpersonal, and problem-solving skills.
- Highly motivated to succeed with the ability to build team spirit, motivate team members, and encourage collaboration.
- Professional negotiation skills with the ability to influence and drive change.
- Strong initiative to drive results with speed of implementation.
- Strong ability to develop effective relationships with team, internal, and external stakeholders.
- Ability to challenge the status quo and help drive change.
About Reliance Home Comfort:
Reliance Home Comfort is the industry leader in providing home comfort solutions, serving over 2 million customer homes across North America. We are a trusted source and one of Canada's largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. We are a $1 billion business with 2,600 team members and are growing. We are proud to be recognized as one of Canada's 10 Most Admired Corporate Cultures.
Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
