Business Operations Manager

5 days ago

Montreal, Quebec, Canada Société Financière Manuvie Full time
About the Role

We are seeking a highly motivated and experienced Business Operations Manager to join our team at Société Financière Manuvie. As a key member of our organization, you will be responsible for leading our QA Fund Operations team in the Global Wealth and Asset Management (GWAM) Canada Operations.

Key Responsibilities
  • Team Leadership: Lead an engaged team through coaching, recognition, recruitment, and development, while working on your own tasks and initiatives.
  • Project Management: Provide leadership by handling projects and initiatives through the agile working model, while ensuring they are delivered within the agreed-upon timeline.
  • Deliverables and Capacity: Handle deliverables, development, and team capacity.
  • Communication: Communicate effectively and regularly to a varied audience of direct reports, peers, and senior management on issues, changes, delays.
  • Collaboration: Proactively interact and communicate with collaborators and build strong relationships with partners.
  • Risk and Controls: Establish and adhere to process-related to risk & controls, data governance, and system development life cycle (SDLC).
  • Analytical and Critical Thinking: Demonstrate your analytical and critical thinking skills to ask questions, understand our business drivers and needs, and bring order to a fast-paced environment where priorities change frequently.
  • Technical Skills: Use your own technical skills to work on projects or collaborate with the team to gain efficiencies.
  • Project Status Updates: Communicate project status updates to management, colleagues, and peers.
Requirements
  • Education: University degree in Finance, Accounting, Data Analytics, or Computer Science with a minimum of years of relevant experience.
  • Collaboration and Communication: Enjoy supporting other teams/peers with problems and helping to bring groups together to address issues and facilitate resolution.
  • Relationship Management: Excellent relationship and collaborator management skills - build trust.
  • Operational Risks: Consider operational risks and ensure effective controls are in place for your team.
  • Business Acumen: Can clearly articulate business needs between technical and non-technical resources as well as present strategy and vision to senior management.
  • Adaptability: Resilient, adaptable to change, and lead others through change.
  • Continuous Improvement: Dedicated to continuous improvement.
  • Technical Skills: Knowledge and application of Microsoft Office suite.
  • Collaboration and Negotiation: Effectively consider downstream and collaborator impacts and can coach your team to do the same.
  • Problem-Solving: Shown ability to collaborate and negotiate with various team members with competing priorities.
  • Initiative: Comfortable driving solution progress forward - even when your team doesn't have all the answers yet.
Assets
  • Knowledge of Fund Life Cycle: Knowledge of the fund life cycle and fund operations.
  • Leadership Experience: Related experience with leading teams that are in a supportive role to help enable teams, peers, collaborators to deliver and run the business.
  • Financial Services Operations: Strong knowledge of financial services operations and/or systems.
  • Bilingualism: Bilingualism, written and spoken.
  • VPA and Trust Accounting: Knowledge of VPA and Trust Accounting.

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.

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