Service Appointment Coordinator

2 weeks ago


Vaughan, Ontario, Canada Zanchin Automotive Group Full time
About the Opportunity

We are seeking an experienced Service Appointment Coordinator to join our team at Zanchin Automotive Group. As a key member of our "we can do that" operation, you will be responsible for scheduling customer vehicle service and maintenance appointments.

Key Responsibilities
  • Schedule vehicle service and maintenance appointments through inbound and outbound campaigns
  • Explain recommended and required vehicle maintenance to customers
  • Contact customers to confirm upcoming vehicle service and maintenance appointments, and/or reserve appointment for missed appointments
  • Act as the initial contact for customer concerns/complaints
About You

We are looking for a self-motivated and driven individual with a passion for excellence in execution. Ideal candidates will have a strong background and proven experience in customer service, including:

  • 1 to 2 years' proven experience in customer service and/or business development
  • Secondary School diploma, or equivalent experience
  • Ability to communicate professionally (verbally and written)
  • Self-motivated and driven with a passion for excellence in execution
  • Ability to adapt to a changing environment and meet deadlines
  • Strong attention to detail; organized and strategic
  • Ability to maintain professionalism
  • Ability to work independently and with minimal supervision
  • Desire to work in a high energy, fast-paced environment
  • Proven commitment to quality of work
Why Choose Zanchin Automotive Group?

We offer a dynamic and inclusive work environment where every team member feels valued, respected, and supported. Our company is committed to fostering an equitable and accessible workplace where careers are made and fostered with enthusiasm, integrity, and respect. We welcome and encourage applications from all people and are an equal opportunity employer.



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