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Food Service Supervisor
1 month ago
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Food Service Supervisor
2 months ago
We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Second Cup (Crossiron). As a key member of our management team, you will be responsible for overseeing the daily operations of our coffee shop, ensuring exceptional customer service, and leading a team of food service staff.
Key Responsibilities- Leadership and Supervision
- Supervise and coordinate the activities of food service staff, including food preparation, portioning, and presentation.
- Train staff in job duties, sanitation, and safety procedures to maintain a clean and safe work environment.
- Hire, train, and develop food service staff to meet the needs of our coffee shop.
- Customer Service
- Ensure that food and service meet quality control standards, exceeding customer expectations.
- Address customer complaints or concerns in a professional and courteous manner.
- Operations and Administration
- Establish methods to meet work schedules, ensuring efficient use of resources.
- Prepare and submit reports on sales, stock, repairs, and wastage.
- Maintain accurate records of stock, repairs, sales, and wastage.
- Team Management
- Lead a team of 3-4 food service staff, including food service counter attendants and food preparers.
- Education
- Secondary (high) school graduation certificate.
- Experience
- 1 year to less than 2 years of experience in a food service supervisory role.
- Work Environment
- Wet/damp work environment.
- Work Setting
- Coffee shop environment.
- Personal Suitability
- Client focus.
- Efficient interpersonal skills.
- Flexibility.
- Team player.
- Fast-paced environment.
- Standing for extended periods.