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Food Service Supervisor

2 months ago


Municipal District of Rocky View No, Canada 1473280 Alberta Ltd.oa Second Cup (Crossiron) Full time
Job Summary

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Second Cup (Crossiron). As a key member of our management team, you will be responsible for overseeing the daily operations of our coffee shop, ensuring exceptional customer service, and leading a team of food service staff.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of food service staff, including food preparation, portioning, and presentation.
    • Train staff in job duties, sanitation, and safety procedures to maintain a clean and safe work environment.
    • Hire, train, and develop food service staff to meet the needs of our coffee shop.
  • Customer Service
    • Ensure that food and service meet quality control standards, exceeding customer expectations.
    • Address customer complaints or concerns in a professional and courteous manner.
  • Operations and Administration
    • Establish methods to meet work schedules, ensuring efficient use of resources.
    • Prepare and submit reports on sales, stock, repairs, and wastage.
    • Maintain accurate records of stock, repairs, sales, and wastage.
  • Team Management
    • Lead a team of 3-4 food service staff, including food service counter attendants and food preparers.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • 1 year to less than 2 years of experience in a food service supervisory role.
  • Work Environment
    • Wet/damp work environment.
  • Work Setting
    • Coffee shop environment.
  • Personal Suitability
    • Client focus.
    • Efficient interpersonal skills.
    • Flexibility.
    • Team player.
Working Conditions
  • Fast-paced environment.
  • Standing for extended periods.