Client Services Coordinator

4 weeks ago


Calgary, Alberta, Canada pt Health Full time

Client Services Coordinator (Healthcare)

The Client Services Coordinator will be responsible for facilitating the intake process for clients within a healthcare setting. This role is essential in supporting the rehabilitation and reintegration of clients into the community.

As a Client Services Coordinator at pt Health, you will act as the primary point of contact between clients and referral entities. Effective communication, strong organizational skills, and a commitment to customer service are vital for success in this position.

Key Responsibilities:

  • Deliver exceptional customer service and maintain follow-up with referral sources
  • Coordinate various services and programs for clients
  • Confirm and manage appointments with clients
  • Schedule meetings with patients and referral sources
  • Oversee clinic and clinician appointment schedules
  • Ensure proper triage and prioritization of client needs

Required Qualifications:

  • Experience with Workers' Compensation Board (WCB) processes is advantageous
  • Prior experience in a medical office environment is a plus
  • Excellent attention to detail and strong communication abilities


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