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Guest Services Manager

3 months ago

Radium Hot Springs, British Columbia, Canada Celadon Lodge Full time
Position Overview

The Hotel Operations Supervisor at Celadon Lodge plays a vital role in ensuring exceptional guest experiences while overseeing daily operations.

Qualifications
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Experience: 3 to 5 years in a similar role.
Work Environment
  • Relocation costs are not covered by the employer.
  • Work setting includes hotels, motels, and resorts.
Key Responsibilities
  • Assist guests with special requirements to enhance their stay.
  • Coordinate, assign, and review tasks among staff members.
  • Recruit and train personnel on job responsibilities, safety protocols, and company guidelines.
  • Ensure the smooth operation of computer systems and equipment, arranging repairs as necessary to maintain service quality.
  • Order and manage supplies and materials.
Work Conditions
  • Attention to detail is crucial.
  • Ability to thrive in a fast-paced environment with a substantial workload.
  • Must be able to stand for extended periods and work under pressure.
Personal Attributes
  • Strong accuracy and client focus.
  • Excellent interpersonal, oral, and written communication skills.
  • Demonstrated flexibility, initiative, and sound judgment.
  • Highly organized and a team player.
Employment Details
  • Permanent position.
  • Full-time hours: 40 hours per week.
  • Working language: English.