IT Support Technician

4 weeks ago


Calgary, Alberta, Canada AB DIGILIFE LTD. Full time
Position Overview

As an IT Support Technician at AB DIGILIFE LTD., you will play a crucial role in ensuring the smooth operation of our technological systems. Your expertise will be essential in assisting users with various technical challenges.

Educational Requirements
  • Completion of a college, CEGEP, or equivalent non-university program lasting 1 to 2 years.
Key Responsibilities
  • Assist users encountering issues with their computer systems.
  • Offer guidance and training to users based on identified challenges.
  • Maintain a comprehensive log of problems and solutions for reference by fellow technical support staff.
  • Engage in the enhancement of applications and software.
  • Deliver support for business systems, networks, and internet-related issues.
  • Configure equipment for employee use, ensuring proper installation of cables, operating systems, and necessary software.
  • Conduct backup and recovery operations for web servers.
Work Environment and Physical Demands
  • Must possess a strong attention to detail.
Personal Attributes
  • Client-focused approach.
  • Sound judgment.
  • Highly organized.
  • Ability to work collaboratively within a team.
  • Adaptability and flexibility.
  • Dependability.
Experience Requirements
  • Minimum of 2 years and less than 3 years of relevant experience.
  • Employment Type: Permanent.
  • Working Language: English.
  • Work Hours: 35 to 40 hours per week.

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