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Temporary Customer Engagement Specialist

3 months ago


Kitchener, Ontario, Canada Indigo Books & Music Full time
Position Overview

As a Seasonal Customer Engagement Specialist, you will play a vital role in fostering an atmosphere that encourages genuine interactions between employees and customers, aligned with our mission of spreading joy. You will exemplify the core values of Indigo by being genuine, drawing inspiration, and understanding your audience, while influencing customers through compelling narratives that connect them to our brand.

Key Responsibilities

  • Assist in the daily operations of the store, starting early in the morning
  • Perform inventory checks, restock shelves, manage returns, and process incoming merchandise
  • Implement merchandising standards to create an engaging and visually appealing shopping environment
  • Foster a warm and inviting atmosphere for all customers
  • Enhance the customer experience by adding joy to their shopping journey
  • Utilize our products to narrate stories that resonate with customers
  • Engage with customers actively on the sales floor
  • Curate tailored product selections for each individual customer
  • Exemplify Indigo's High Performance Characteristics
  • Stay informed about new products, promotions, and programs
  • Contribute to a culture of health and safety, ensuring the well-being of customers and colleagues
  • Respond promptly to customer feedback and concerns
  • Hold yourself and others accountable for performance
  • Take charge of your own development and provide constructive feedback to peers and leadership
  • Share insights with leadership on enhancing the employee and customer experience

Qualifications

  • Experience in specialty retail or a similar environment is preferred but not mandatory
  • Willingness to adapt, learn, and engage with all aspects of the store
  • Demonstrated dedication to providing an outstanding employee and customer experience
  • Ability to remain mobile on the sales floor for extended periods
  • Capability to lift medium to large items, up to 40 pounds, using appropriate safety measures
  • Flexibility to work a varied schedule, including evenings, weekends, and holidays as needed
  • Bilingualism (French/English) is required for positions in certain regions; proficiency in other languages is a plus

Additional Information

At Indigo, we are dedicated to our communities, customers, and each other. Together, we strive to make a positive impact. We believe that embracing diversity and inclusion allows everyone to reach their full potential and creates a joyful environment for all. We are committed to being an equitable employer that values diverse backgrounds, experiences, and perspectives. We welcome all applicants and encourage individuals from various backgrounds to apply. Accommodations are available upon request for those who self-identify as having a disability or special need.

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