Functional Support Analyst

4 days ago

Mississauga, Ontario, Canada Oracle Full time
Job Title: Functional Support Analyst

We are seeking a highly motivated and detail-oriented Functional Support Analyst to join our Customer Support team at Oracle NetSuite. As a Functional Support Analyst, you will be responsible for providing exceptional customer service and technical support to our clients, ensuring they receive the best possible experience with our NetSuite product.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and chat, resolving issues and answering questions related to the NetSuite product.
  • Collaborate with internal teams to resolve complex customer issues and improve product functionality.
  • Participate in training and development activities to stay up-to-date on the latest NetSuite product features and best practices.
  • Develop and maintain strong relationships with customers, understanding their business needs and providing tailored solutions.
Requirements:
  • Current college/university student in business or related field.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong analytical skills and attention to detail.
  • Availability to work full-time, Monday to Friday, 9am-6pm.
What We Offer:
  • Opportunity to work with a leading technology company.
  • Professional development and training opportunities.
  • Collaborative and dynamic work environment.
  • Competitive salary and benefits package.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.

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