Automotive Service Advisor

3 weeks ago

Vancouver, British Columbia, Canada Dilawri Group of Companies Full time

Unlock Your Career Potential with Dilawri Group of Companies

About the Role:

We are seeking a highly motivated and customer-focused Service Advisor/Warranty Clerk to join our team at Dilawri Group of Companies.

Key Responsibilities:

  • Ensure exceptional customer satisfaction through prompt and courteous service.
  • Meet and greet clients in a friendly and professional manner, handling concerns and misunderstandings with tact and diplomacy.
  • Complete thorough vehicle inspections and obtain pre-authorization costs, parts availability, and payments.
  • Review and monitor appointment files, recommendations, scheduled maintenance, and check for previous service recommendations.
  • Explain recommended services and repairs to customers, ensuring they are informed and satisfied.
  • Monitor repair progress, check job status, and update work in process, ensuring customers are updated on progress.
  • Review CSI monthly scores and day-to-day performance, identifying areas for improvement.
  • Review loaner policies and warranty details with customers, ensuring they understand their options.
  • Perform other duties as assigned by management.

What We Offer:

  • First-hand mentoring from industry leaders.
  • Innovative and exciting work environment.
  • Employee discounts on vehicle purchases and leases.
  • Employee discounts on service and parts.
  • Career growth opportunities.
  • Competitive compensation.
  • Generous benefit package.
  • Exclusive Dilawri offers.
  • A true Family culture.

About Dilawri Group of Companies:

Dilawri Group of Companies is Canada's largest automotive group, with 75+ franchised dealerships representing 35+ automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, British Columbia, and Washington DC. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With over 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.

Our Commitment to the Community:

Dilawri Group of Companies is not only a leader in the automotive industry but also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada, supporting a variety of charitable causes.

Why Work with Us:

At Dilawri Group of Companies, we offer a dynamic and supportive work environment, with opportunities for career growth and development. If you are a motivated and customer-focused individual looking to join a leading automotive group, we encourage you to apply for this exciting opportunity.

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