Transformation Leader

2 months ago

Montreal, Quebec, Canada Sun Life Full time
Job Description

Sun Life Canada is embarking on a transformative journey to deepen its commitment to its purpose of helping clients achieve lifetime financial security and live healthier lives. As a key player in this journey, the Vice President, Operations Strategy, Transformation and Business Enablement will lead the company's operations transformation strategy to deliver an industry-leading client service experience while optimizing and modernizing the service platform.

Key Responsibilities
  • Lead a team of 200+ members in Operations Strategy and Optimization, Service Platforms, Strategic Initiatives, Business Architecture, and Business Enablement.
  • Develop and execute a strategic vision to continuously modernize and optimize Sun Life's operations and client service delivery through digital transformation and innovation.
  • Lead strategic initiatives and provide thought leadership on emerging technologies and industry trends to inform Sun Life's digital roadmap and transformation efforts.
  • Optimize business processes, implement continuous improvement practices, and ensure operations have the right financial and risk controls to support business objectives.
  • Build strong partnerships with business leaders, Client Experience Office (CXO) and Digital Business & Technology Solutions (DBTS) partners to act as a trusted advisor, educate on digital solutions, and help integrate technology into business strategies and processes.
  • Manage resources, budgets, and capabilities across teams to support Sun Life Operations transformation initiatives.
  • Foster a culture of innovation, learning and development within operations to build the skills and agility needed for future success.
  • Remove barriers to transformation and ensure accountability and alignment across the organization.
  • Participate visibly in shaping Sun Life's digital enterprise vision and future operating models, demonstrating 'One Sun' values and behaviours.
  • Execute on the implementation of strategic initiatives by delivering on goals and objectives as defined by the Operations Strategic Plan.
  • Continuously assess opportunities and proactively identify solutions that will deliver desired outcomes with a view to the future state.
Requirements
  • 10+ years in senior leadership roles managing large, complex operations.
  • Proven track record of driving large operational transformation and process optimization.
  • Degree in relevant field such as business, engineering or technology.
  • Strong strategic thinking, communication, and relationship building skills.
  • Experience leading change and optimizing business performance.
  • Financial services industry knowledge an asset.
  • Bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

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