Chief Business Analyst
4 weeks ago
Job Summary
We are seeking a highly skilled Chief Business Analyst - Strategic Transformation Leader to join our Strategy & Evolution team at National Bank. As a key member of our agile squad, you will act as a liaison between business teams and delivery teams, driving business and technological projects forward.
Key Responsibilities
- Support product owners, business line partners, and IT teams in decision-making and deliverables
- Define process scopes for optimization and proactively support business planning for various deliverables
- Lead workshops with multiple stakeholders at various levels and expertise
- Perform high-level impact analysis from all angles of the process with expert help
- Apply best practices to identify and write business requirements, ensuring traceability
- Define user test scenarios and support users in operational transfer
- Propose change management strategies to solution users
About the Team
You will be part of a large team in the Operations sector, reporting to the Senior Manager, Strategy & Evolution. Our team's mission is to support operations transformation and develop operational excellence.
What We Offer
- A hybrid work environment and flexible schedule
- Personalized training programs for continuous development and internal mobility
- Access to tools like Data Academy, Language Training, and coaching and mentoring
Requirements
- Industry-related university degree with several years of relevant experience
- Good knowledge of ServiceNow and CSM/FSO
- Experience in projects involving ServiceNow practices and platform
- Business analysis skills in a technology-based ecosystem
- ITIL and ServiceNow certifications are assets
- Experience in end-to-end business process transformation, change management, and continuous improvement
- Knowledge of business process improvement and mapping: modeling, BPMN, lean approach
- Strategic thinking, analytical, synthesis, and communication skills
- Knowledge of Agile methodology (Scrum, Kanban, SAFe) and Atlassian tools (JIRA, Confluence, ...)
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