Chief Business Analyst

4 weeks ago


Montreal, Quebec, Canada National Bank Full time

Job Summary

We are seeking a highly skilled Chief Business Analyst - Strategic Transformation Leader to join our Strategy & Evolution team at National Bank. As a key member of our agile squad, you will act as a liaison between business teams and delivery teams, driving business and technological projects forward.

Key Responsibilities

  • Support product owners, business line partners, and IT teams in decision-making and deliverables
  • Define process scopes for optimization and proactively support business planning for various deliverables
  • Lead workshops with multiple stakeholders at various levels and expertise
  • Perform high-level impact analysis from all angles of the process with expert help
  • Apply best practices to identify and write business requirements, ensuring traceability
  • Define user test scenarios and support users in operational transfer
  • Propose change management strategies to solution users

About the Team

You will be part of a large team in the Operations sector, reporting to the Senior Manager, Strategy & Evolution. Our team's mission is to support operations transformation and develop operational excellence.

What We Offer

  • A hybrid work environment and flexible schedule
  • Personalized training programs for continuous development and internal mobility
  • Access to tools like Data Academy, Language Training, and coaching and mentoring

Requirements

  • Industry-related university degree with several years of relevant experience
  • Good knowledge of ServiceNow and CSM/FSO
  • Experience in projects involving ServiceNow practices and platform
  • Business analysis skills in a technology-based ecosystem
  • ITIL and ServiceNow certifications are assets
  • Experience in end-to-end business process transformation, change management, and continuous improvement
  • Knowledge of business process improvement and mapping: modeling, BPMN, lean approach
  • Strategic thinking, analytical, synthesis, and communication skills
  • Knowledge of Agile methodology (Scrum, Kanban, SAFe) and Atlassian tools (JIRA, Confluence, ...)


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