Transformation Business Solutions Leader

4 weeks ago

Montreal, Quebec, Canada National Bank Full time

Job Summary: We are seeking an experienced Transformation Business Solutions Leader to join our Strategy & Evolution team at National Bank. The role involves acting as a liaison between business teams and delivery teams, working in an agile mode and being part of a squad that manages and delivers business and technological projects for different sectors.

This is an exciting opportunity to have a positive impact on our organization, leveraging your business analysis skills to contribute to the implementation of new technologies. As a key member of our team, you will be responsible for supporting product owners, business line partners, and IT teams in their decision-making and deliverables. You will also define the scope of processes to be optimized and proactively support business planning for different deliverables.

Key Responsibilities:

  • Support product owners, business line partners, and IT teams in their decision-making and deliverables.
  • Define the scope of processes to be optimized and proactively support business planning for different deliverables.
  • Lead workshops with multiple stakeholders at various levels and expertise.
  • Model current and target processes based on Bank mapping practices.
  • Perform high-level, detailed impact analysis from all angles of the process with the help of experts.
  • Apply best practices to identify and write business requirements (functional, non-functional, informational, transitional), understand their linkages, and ensure traceability.
  • Define, identify user test scenarios, and support users in operational transfer.
  • Make proposals for change management strategy to solution users.

About the Team:

Our IT team consists of over 2,300 experts who work in an agile, proactive, and collaborative way to seize opportunities, stay at the cutting edge of technology, and continuously improve processes. We are part of a large team and report to the Senior Manager, Strategy & Evolution. Our Strategy & Evolution team's mission is to support the transformation of operations and help develop operational excellence.

What We Offer:

We offer a dynamic work environment and cutting-edge collaboration tools that foster a positive employee experience. We actively listen to employees' ideas and encourage regular feedback and ongoing communication. We are a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments.

Prerequisites:

  • A university degree in a relevant field with several years of relevant experience.
  • Good knowledge of ServiceNow and CSM/FSO.
  • Participation in projects involving ServiceNow practices and platform.
  • Business analysis skills in a technology-based ecosystem.
  • ITIL and ServiceNow certifications are assets.
  • Experience in end-to-end business process transformation, change management, and continuous improvement.
  • Knowledge of business process improvement and mapping: modeling, BPMN, lean approach.
  • Appreciate and foster contact with internal/user partners.
  • Experience with test scenarios and user support.
  • Strategic thinking, analytical, synthesis, and communication skills.
  • Knowledge of Agile methodology (Scrum, Kanban, SAFe) and Atlassian tools (JIRA, Confluence, ...).

Salary: The salary for this role is estimated to be between $120,000 and $150,000 per year, depending on experience. We offer a wide range of flexible benefits to help promote your wellbeing and that of your family, including health and wellness programs, flexible group insurance, generous pension plans, and employee share ownership plans.

Benefits:

  • Health and wellness program, including many options.
  • Flexible group insurance.
  • Generous pension plan.
  • Employee Share Ownership Plan.
  • Employee and Family Assistance Program.
  • Preferential banking services.
  • Opportunities to get involved in community initiatives.
  • Telemedicine service.
  • Virtual sleep clinic.

Working at National Bank:

We are committed to creating a barrier-free workplace that is accessible to all employees. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates who are passionate about making a positive impact on people's lives. If you're excited about this opportunity, we invite you to come live your ambitions with us.

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