Senior Account Operations Manager

3 weeks ago


Toronto, Ontario, Canada Work Tech Full time
Job Title: Senior Account Operations Manager

We are seeking a highly skilled Senior Account Operations Manager to join our team at Work Tech. As a key member of our client operations team, you will be responsible for driving excellence in client management and operational best practices.

Key Responsibilities:
  • Develop and implement client operational best practices to drive efficiency and effectiveness
  • Manage client relationships and ensure seamless communication with internal stakeholders
  • Oversee financial management of client accounts, including budgeting, forecasting, and financial reporting
  • Partner with account leads to develop and implement account strategies
  • Manage and mentor a team of account managers and client financial reporting managers
Requirements:
  • 8-10+ years of professional client operations experience in an agency setting
  • Strong skills in scoping, pricing, financial management, and timeline development for large, complex programs
  • Familiarity with different types of programs and deliverables, such as strategic planning, creative ideation, video, social, and editorial content
  • Project management background is an asset
  • Strong organizational and time management skills
  • Proficient in collaboration tools such as Microsoft Products and Smartsheets
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Flexible time off and wellness programs

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking to join a dynamic team, please submit your application.



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