Brand Operations Manager
3 weeks ago
Job Summary:
ONroute is seeking a highly motivated and experienced Brand Operations Manager to join our team. As a Brand Operations Manager, you will be responsible for managing the day-to-day operations of our assigned brand(s) and ensuring the delivery of sales and budgeted targets.
Key Responsibilities:
- Oversee and schedule day-to-day operations to deliver sales and budgeted targets
- Execute ordering and all inventory processes
- Hire, train, coach, and develop team members, including Health & Safety
- Deliver brand, audit, and customer service standards
- Act as Manager-in-Charge when General Manager or AGM is not present in the plaza
Inventory and Ordering Accountability:
You are accountable for the inventory levels at your assigned brand(s) and for delivering budgeted food cost targets, including waste, par builds, and variances. You are responsible for setting up and maintaining accurate data in the inventory management system and ensuring orders are placed, received, stored, and reconciled on time.
Brand, Audit, and Customer Service Accountability:
You are accountable to role model and ensure all team members are trained to deliver results that meet or exceed all brand, audit, and customer service standards, including franchise audits, MTO audits, mystery shops, Health Department, MOL, Employment Standards Act Ontario, and EcoSure. You are responsible for completing self-audits and assessments at required intervals and developing action plans to address opportunities.
Team and Health & Safety Accountability:
You are accountable for hiring, training, coaching, and developing your team of crew members and shift supervisors. This includes communicating clear performance expectations and providing feedback, coaching, and training to ensure expectations are met. You are responsible for all scheduling and the achievement of labor targets for your assigned brand(s), while meeting the needs of the business to ensure proper coverage and customer service at all times.
Manager-in-Charge Accountability:
Where the General Manager or Associate General Manager is not present in the plaza, you will be responsible and accountable as the Manager-in-Charge, ensuring the overall needs of the total plaza are your first priority. This includes working collaboratively across all brands, ensuring the delivery of the highest customer service levels, effectively managing all day-to-day plaza activities, and ensuring compliance with all ONroute and governmental standards, regulations, and policies.
Minimum Qualifications, Knowledge, and Competencies:
- Requires 3-5 years of experience as a supervisor or manager in high-volume food and beverage or merchandise operations and/or other related management experience
- Experience with POS systems, Microsoft Office (Word, Excel, Outlook)
- Ability to lead by example and dedicated to training, coaching, and developing your team to deliver results
- Demonstrated exceptional customer experience focus
- Strong interpersonal and collaborative skills with excellent communication skills and approachability
- Sound operational experience and knowledge within the fast-food/food service industry
- Must have reliable transportation to get to and from the plaza
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