Engineering Technical Lead

6 days ago

Waterloo, Ontario, Canada Viessmann Full time
Engineering Technical Lead

Viessmann Canada is seeking an experienced Engineering Technical Lead to join our team. As a key member of our Product & Engineering department, you will be responsible for providing technical support and guidance to our field technicians and internal teams.

Key Responsibilities:

  • Provide advanced technical support and troubleshooting for Carrier and associated brands across residential and commercial boilers, solar thermal systems, burners, controls, components, indirect fired water heaters, air-handling units, heat pumps, and DHW heating devices.
  • Investigate escalated system failures/malfunctions to determine if the reported issues are due to a manufacturer's defect or a field/installation issue.
  • Lead investigations into escalated technical projects and provide timely solutions while maintaining excellent communication across affected stakeholders.
  • Perform mechanical failure analysis on returned products flagged by technical service and return teams.
  • Create engineering change requests and submit to Sr. Engineering manager for consideration.
  • Develop library of source materials for training presentations on new and existing products.
  • Conduct engaging, informative, hands-on training classes in classrooms, virtually, and in a live training lab for trainers, management, and technical service staff.

Requirements:

  • Valid A, G1 (Preferred) or B, G2 (Gas Technician Certification).
  • Valid 313A (Refrigeration & Air Condition Mechanic Certification).
  • HVAC experience including burners, hydronic heating systems, and air conditioning.
  • Building Management Systems (BAS), controls, and automation systems experience.
  • Strong electrical background in troubleshooting, electrical schematics, and electrical diagnostic tools.
  • A minimum 10 years of experience within the HVAC sector service industry.
  • A minimum of 5 years experience building training materials and educating technical experts on advanced topics.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a global leader in intelligent climate and energy solutions.
  • A dynamic and supportive work environment.

Viessmann Manufacturing Company Inc. is an equal opportunities employer. We welcome applications from diverse candidates. Please submit your resume and cover letter to ZsnS@viessmann.com.

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