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Senior Brand Ambassador
2 months ago
About the Role
We are seeking a highly motivated and enthusiastic Senior Brand Ambassador to join our team at AEO. As a key member of our sales floor team, you will be responsible for delivering an exceptional customer experience, driving sales growth, and representing our brand values.
Key Responsibilities
- Customer Engagement
- Use our sales model to engage with every customer, providing personalized service and ensuring a seamless shopping experience.
- Build strong relationships with customers, understanding their needs and preferences to make product recommendations.
- Product Knowledge
- Develop in-depth knowledge of our products, including features, benefits, and styling options.
- Effectively communicate product information to customers, addressing their questions and concerns.
- Brand Advocacy
- Represent our brand values and mission, embodying the spirit of AEO in every interaction.
- Introduce customers to our loyalty program and other brand channels, driving engagement and loyalty.
- Team Collaboration
- Work closely with colleagues to achieve sales goals, share knowledge, and support each other in a fast-paced environment.
- Contribute to a positive and inclusive team culture, fostering a sense of community and camaraderie.
- Problem-Solving
- Proactively resolve customer concerns, ensuring a positive outcome and maintaining a high level of customer satisfaction.
- Think critically and creatively to address complex customer issues, seeking solutions that meet their needs.
Requirements
- Customer Focus
- Enjoy interacting with people, building strong relationships, and delivering exceptional customer service.
- Energy and Adaptability
- Be able to handle multiple tasks in a fast-paced environment, adapting to changing situations and priorities.
- Product Knowledge
- Have a passion for our products and a willingness to learn and develop in-depth knowledge.
- Availability
- Be available to work a variety of shifts, including evenings, weekends, and holidays, to meet customer needs.
- Previous Experience
- Have previous retail experience, with a proven track record of delivering excellent customer service and driving sales growth.
What We Offer
- Opportunities for Growth
- Develop new skills, take on new challenges, and advance your career in a dynamic and supportive environment.
- Competitive Benefits
- Enjoy a range of benefits, including competitive pay, comprehensive training, and opportunities for advancement.
- Recognition and Rewards
- Be recognized and rewarded for your achievements, with opportunities to win exclusive prizes and recognition within the company.