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Senior Brand Ambassador

2 months ago


Québec, Quebec, Canada AEO Full time

About the Role

We are seeking a highly motivated and enthusiastic Senior Brand Ambassador to join our team at AEO. As a key member of our sales floor team, you will be responsible for delivering an exceptional customer experience, driving sales growth, and representing our brand values.

Key Responsibilities

  • Customer Engagement
    • Use our sales model to engage with every customer, providing personalized service and ensuring a seamless shopping experience.
    • Build strong relationships with customers, understanding their needs and preferences to make product recommendations.
  • Product Knowledge
    • Develop in-depth knowledge of our products, including features, benefits, and styling options.
    • Effectively communicate product information to customers, addressing their questions and concerns.
  • Brand Advocacy
    • Represent our brand values and mission, embodying the spirit of AEO in every interaction.
    • Introduce customers to our loyalty program and other brand channels, driving engagement and loyalty.
  • Team Collaboration
    • Work closely with colleagues to achieve sales goals, share knowledge, and support each other in a fast-paced environment.
    • Contribute to a positive and inclusive team culture, fostering a sense of community and camaraderie.
  • Problem-Solving
    • Proactively resolve customer concerns, ensuring a positive outcome and maintaining a high level of customer satisfaction.
    • Think critically and creatively to address complex customer issues, seeking solutions that meet their needs.

Requirements

  • Customer Focus
    • Enjoy interacting with people, building strong relationships, and delivering exceptional customer service.
  • Energy and Adaptability
    • Be able to handle multiple tasks in a fast-paced environment, adapting to changing situations and priorities.
  • Product Knowledge
    • Have a passion for our products and a willingness to learn and develop in-depth knowledge.
  • Availability
    • Be available to work a variety of shifts, including evenings, weekends, and holidays, to meet customer needs.
  • Previous Experience
    • Have previous retail experience, with a proven track record of delivering excellent customer service and driving sales growth.

What We Offer

  • Opportunities for Growth
    • Develop new skills, take on new challenges, and advance your career in a dynamic and supportive environment.
  • Competitive Benefits
    • Enjoy a range of benefits, including competitive pay, comprehensive training, and opportunities for advancement.
  • Recognition and Rewards
    • Be recognized and rewarded for your achievements, with opportunities to win exclusive prizes and recognition within the company.