Restaurant Operations Manager

4 weeks ago


Blind River, Ontario, Canada TIM HORTONS Full time
Restaurant Assistant Manager Job Description

We are seeking a highly skilled and experienced Restaurant Assistant Manager to join our team at Tim Hortons. As a key member of our restaurant management team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated employees.

Key Responsibilities:
  • Operations Management: Determine the type of services to be offered and implement operational procedures to ensure efficient and effective restaurant operations.
  • Financial Management: Balance cash and complete balance sheets, cash reports, and related forms to maintain accurate financial records.
  • Team Leadership: Conduct performance reviews, organize and maintain inventory, and ensure health and safety regulations are followed.
  • Customer Service: Address customers' complaints or concerns, provide exceptional customer service, and participate in marketing plans and implementation.
  • Supervision: Supervise a team of 16-20 employees and provide guidance and support to ensure the success of the restaurant.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 2 years to less than 3 years of experience in a restaurant management role.
  • Skills: Excellent communication and interpersonal skills, ability to work under pressure, and strong organizational and time management skills.
Working Conditions:
  • Work Environment: Fast-paced environment with tight deadlines and repetitive tasks.
  • Physical Demands: Standing for extended periods and occasional overtime required.
Personal Suitability:
  • Accurate: Ability to maintain accurate records and reports.
  • Client Focus: Strong customer service skills and ability to address customer complaints.
  • Dependability: Ability to work independently and as part of a team.
  • Efficient Interpersonal Skills: Strong communication and interpersonal skills.
  • Excellent Oral Communication: Ability to communicate effectively with customers and employees.
  • Excellent Written Communication: Ability to write clear and concise reports and records.
  • Flexibility: Ability to adapt to changing situations and priorities.
  • Organized: Strong organizational and time management skills.
  • Reliability: Ability to maintain a high level of reliability and accountability.
Screening Questions:
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 40 hours per week.


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