Service Specialist

1 month ago

Calgary, Alberta, Canada Bass Pro Shops Full time

Job Summary:

We are seeking a highly skilled and customer-focused Service Specialist to join our team at Bass Pro Shops. As a Service Specialist, you will play a critical role in ensuring our customers receive exceptional service and support for their boat, motor, trailer, and ATV/UTV needs.

Key Responsibilities:

  • Provide world-class customer service to ensure a pleasant and productive shopping experience for all customers.
  • Greet new unit delivery, service, warranty, and parts customers in a friendly, prompt, and efficient manner.
  • Answer service, warranty, and parts questions over the phone and in person.
  • Assist the Receiving Department with unloading, inspecting, and verifying new units being delivered to the dealership.
  • Maintain unit inventory status communication in IDS and assist with physical inventories.
  • Print daily unit delivery schedules to prepare for upcoming orientations.
  • Conduct final PDI and inspect detailing of all units scheduled to deliver.
  • Confirm correct rigging and accessory mounting instructions against the work order.
  • Prepare Owner's Delivery Packet and delivery documents in advance of time for pick-up.
  • Explain unit and accessory operation, break-in, and maintenance procedures to customers.
  • Assist service customers with documentation of concerns on the TMBC Repair Order.
  • Assist the Service Manager with creating related IDS work orders.
  • Assist the Service Manager with keeping customers informed of estimates for needed repairs and progress toward their completion.
  • In the absence of the Service Manager, assist the Marine GSM and senior management with scheduling work to be performed in the department.
  • Remain up to date on product warranty policies and procedures.
  • Assist with warranty repair authorization and related IDS work order creation.
  • Assist with the receiving and sale of parts within the IDS dealer management system.
  • Assist with accepting parts and work order payments, compiling daily batch reports, and till reconciliation.
  • Assist management and the BA to ensure no unit is released until payment is received in full.
  • Maintain a clean and professional work area.
  • Follow all Company Policies and Procedures.
  • Perform other duties, assignments, and responsibilities as needed.

Benefits:

  • Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions.
  • Fun work environment.
  • Competitive wages.
  • Excellent benefits.
  • Unlimited career advancement opportunities.
  • Bass Pro Cares Fund.

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