Optical Professional
18 hours ago
Job Summary:
We are seeking a highly skilled Licensed Optician to join our team at LensCrafters in Brampton, ON. As a Licensed Optician, you will be responsible for delivering exceptional customer service and providing expert optical care to our customers.
Key Responsibilities:
- Welcome and serve customers in a professional and courteous manner
- Custom fit glasses and precisely place prescriptions in lenses
- Act as a leader in optical acumen and provide expert advice to customers
- Take and record measurements, accurately adjust/fit eyewear with attention to detail, and ensure finished eyewear meets standards and customer needs
- Assist team members with complex product needs and prescriptions
- Accurately and thoroughly use technology despite time pressure and customer volume, and possess exceptional product knowledge and use of appropriate tools
- Proactively explore root causes of issues, think forward, and ensure customers are satisfied and expectations are exceeded
- Ability to multitask, prioritize, and manage time with competing priorities
- Strive to achieve exceptional results on Brand KPIs and competencies
- Take pride in store appearance, help to keep store clean, attractive, and organized
- Inform management of safety opportunities and demonstrate safe work practices
- Resourceful, self-motivated, with a desire for continual learning, improvement, and results
- Adhere to company policies and procedures, including discounts, promotions, and inventory management
Requirements:
- High School graduate or equivalent
- State Licensure
- Optical dispensing experience
- Strong customer service skills: communicator, listener, and team builder
- Knowledge of current store merchandise
- Strong basic math skills
- Awareness of current fashion trends
- Selling skills – ability to use and carry an iPad/tablet
- Familiarity with POS, computers, and calculators
- Embrace new technology and change
Preferred Qualifications:
- Previous customer service and retail experience
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