Customer Service Representative

1 week ago


Canada TrueOps Full time
{"title": "Customer Service Specialist", "description": "About the Role

TrueOps is a rapidly growing company dedicated to uncovering hidden financial opportunities for Amazon FBA sellers. Our cutting-edge software and proprietary data analysis tools are designed to streamline the reimbursement process and secure maximum financial recovery for FBA sellers of all sizes.

We're seeking a dynamic and results-driven individual to join our team as a Customer Service Specialist. As a key member of our customer support team, you will be responsible for providing exceptional customer service and ensuring timely reimbursements from Amazon.

Key Responsibilities
  • Open, process and manage FBA reimbursement claims efficiently.
  • Track and follow up on submitted claims to ensure timely reimbursements from Amazon.
  • Handle customer inquiries and complaints via phone, email, and live chat.
  • Provide timely and accurate information to customers regarding their reimbursement claims and account status.
  • Ensure high levels of customer satisfaction by providing excellent customer service.
  • Continuously seek ways to improve customer support processes and enhance the customer experience.
  • Collect customer feedback and share it with the relevant teams to improve products and services.
  • Provide guidance and troubleshooting support to help customers navigate and use the platform effectively.
  • Escalate complex technical issues to the appropriate technical support team when necessary.
What We Offer
  • Unlimited PTO (We encourage you to use it).
  • A total compensation of $52,000 CAD per year.
  • Flexible schedule.
  • Remote workspace.
  • A knowledgeable, supportive team.
", "lang_code": "en-US"}

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