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Customer Relations and BDC Team Leader

3 months ago

Saskatoon, Saskatchewan, Canada FFUN Group Full time

Customer Relations and BDC Team Leader

Company: FFUN Group

We are in search of an energetic leader in customer engagement who possesses exceptional skills in managing personnel and fostering customer relationships. The perfect candidate will demonstrate proficiency in data management and will diligently follow up on potential leads to maximize sales and service prospects.

Become a vital part of our vision to craft 10 million remarkable experiences as a Team Leader for our Client Contact Center. As a recognized leader in Canada’s business landscape, your contributions will be essential in propelling our expansion.

Why Choose FFUN Group?

  • Attractive compensation package with performance-based bonuses
  • Exclusive discounts for employees
  • Opportunities for professional growth and training
  • Access to corporate fitness membership rates
  • Comprehensive health and dental coverage
  • Dedication to community involvement
  • Group retirement savings options

Key Responsibilities:

  • Guide and mentor BDC Representatives
  • Oversee online and phone service inquiries
  • Improve customer satisfaction
  • Transform leads into scheduled appointments
  • Re-establish connections with previous customers
  • Evaluate the performance of BDC Representatives
  • Leverage CRM systems for efficient operations
  • Deliver precise reporting
  • Work closely with the data analytics team

Essential Qualities:

  • Strong leadership and multitasking capabilities
  • Outstanding customer service skills
  • Excellent verbal and written communication
  • Proficient in technology and telecommunication
  • Enthusiasm for teamwork and organizational skills
  • Experience in sales, both inbound and outbound, is advantageous
  • Valid Class 5 Saskatchewan Driver's License is necessary

Join FFUN Group and embark on an exciting journey towards delivering exceptional customer experiences and driving business success. If you excel in a dynamic, customer-focused setting, this opportunity is tailored for you.