Customer Service Ambassador
5 days ago
Job Overview
We are seeking a highly skilled Customer Service Representative to join our team at EightSix Network. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:
- Respond to customer inquiries in a professional and timely manner, providing accurate and helpful information.
- Process customer orders with attention to detail, ensuring accuracy and efficiency.
- Collaborate with our production and design teams to ensure customer requirements are met, and provide product information and guidance to customers.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction and loyalty.
- Maintain accurate records of customer interactions and transactions, and follow up with customers to ensure they are satisfied with their purchases and service.
Requirements:
- Marketing Certificate or equivalent education and training in customer service or a related field.
- Proven experience in a customer service role, preferably in the printing industry or a related field.
- Excellent communication and problem-solving skills, with the ability to handle difficult situations with ease.
- Proficient in using computer systems and software, including Microsoft Office Suite and CRM systems.
- Detail-oriented with strong organizational skills, and the ability to work independently as well as part of a team.
Why You Should Apply:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and dynamic work environment.
Location: Lower Mainland Vancouver/Fraser Valley, BC
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