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Customer Service Ambassador

2 months ago

Vancouver, British Columbia, Canada Gold's Gym - British Columbia Full time
About Gold's Gym British Columbia

We are a leading fitness club chain dedicated to helping individuals achieve their health and wellness goals. Our mission is to provide a supportive and motivating environment for our members to reach their full potential.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador. As a key member of our front-line team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our members and guests.

Key Responsibilities
  • Member Engagement: Greet members and guests warmly, creating a welcoming atmosphere that encourages a positive culture within the club.
  • Issue Resolution: Promptly and professionally resolve customer inquiries and concerns via in-person encounters, ensuring that issues are resolved to the member's satisfaction.
  • Membership Management: Monitor member check-ins to identify delinquent accounts and take proactive steps to resolve any issues.
  • Registration and Check-in: Ensure that members and guests are checked in using the proper registration procedures, maintaining accurate records and ensuring a smooth check-in process.
  • Guest Services: Direct guests and appointments to the appropriate employee or department in a prompt and professional manner, ensuring that their needs are met.
  • Club Promotion: Promote club events, group fitness classes, and other in-club activities to members and guests, encouraging participation and engagement.
  • Administrative Tasks: Efficiently and effectively input and update daily cash reconciliation documents, process point-of-sale items, and distribute membership cards, parking decals, towels, and other materials as needed.
  • Club Maintenance: Ensure that the club is maintained to a high standard, including cleanliness and organization.
Qualifications
  • Customer Service Focus: A customer-centric approach with a strong emphasis on delivering exceptional service.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to adapt to different situations and personalities.
  • Teamwork: A positive attitude and a willingness to work collaboratively as part of a team.
  • Education: A high school diploma or equivalent is required.
  • Technical Skills: Proficiency in Microsoft Office (Word, Outlook, Excel, etc.) and knowledge of cash transaction processing procedures.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package.
  • Complimentary Membership: A complimentary home club membership, allowing you to experience our facilities and services firsthand.
  • Professional Development: Opportunities for professional growth and development, including training and education programs.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.