Banquet Porter

4 weeks ago

Toronto, Ontario, Canada Silver Hotel Group Full time
About the Role

We are seeking a highly skilled and detail-oriented Banquet Porter to join our team at the Pantages Hotel. As a Banquet Porter, you will be responsible for ensuring the smooth execution of meetings and events, providing exceptional service to our guests, and maintaining the highest standards of quality.

Key Responsibilities
  • Set up and break down meeting rooms to the specifications of our guests, including transporting equipment and materials as needed.
  • Provide exceptional service to our guests, ensuring their needs are met and exceeded.
  • Communicate effectively with the Food and Beverage Manager and/or Supervisor to ensure proper notification and follow-through of assigned tasks.
  • Maintain a clean and organized storage area, and ensure that all equipment and materials are properly stored and secured.
  • Assist with inventory control of meeting room and A/V equipment, and ensure that all equipment is in good working order.
  • Perform other duties as assigned by the supervisor or other management.
Requirements
  • Prior banquet and/or hospitality experience is preferred.
  • Ability to work any day/shift and to work on-call as needed.
  • Willingness to maintain a neat, clean, and well-groomed appearance in accordance with grooming standards.
  • Knowledge of various types of equipment and setup styles used in meeting rooms, including basic knowledge of service standards, guest relations, and etiquette.
  • Ability to set up a room by following a flow chart.
  • Knowledge of AV and electrical equipment setup processes.
  • Working knowledge of safety issues relating to moving equipment, building maintenance, and food safety concerns.
  • Ability to perform under pressure effectively for extensive periods of time while maintaining professionalism.
  • Can work on own as well as part of a team.
  • Adept at understanding guest's service needs.
  • A clear thinker who can remain calm and resolve problems using good judgment.
  • Ability to operate all necessary equipment.
  • Available for flexible scheduling to meet the needs of the department; willing and able to work evenings, weekends and holidays.
About Us

Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company. Our culture is fundamental to our success, and we strive to exhibit passion, creativity, and fun every day. We are dedicated to delivering exceptional experiences by living our core values: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.

We believe in outstanding hospitality and take seriously our obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants.

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