Technical Customer Success Manager

7 days ago

Toronto, Ontario, Canada SAP Full time

About the Role

We are seeking a highly skilled and experienced Cloud Solutions Architect to join our team at SAP. As a Cloud Solutions Architect, you will play a critical role in helping our customers successfully adopt and implement SAP Business Technology Platform, including solutions for App Dev and Integration, Data and Analytics, Automation, and AI.

Key Responsibilities

  • Drive the experience of customers around product onboarding, use-case identification, project initiation, architecture and governance coaching, project companionship, post-launch relationship management, and renewal negotiations.
  • Proactively engage customers post-sale to ensure they get maximum value from their Business Technology Platform investment.
  • Provide technical guidance and support to customers, including architecture and strategy development, and implementation planning.
  • Collaborate with cross-functional teams, including sales, marketing, and product management, to ensure alignment and effective communication with customers.
  • Develop and maintain strong relationships with customers, including account executives, product managers, and other stakeholders.
  • Stay up-to-date with the latest developments in cloud technology and SAP Business Technology Platform, and apply this knowledge to drive customer success.

Requirements

  • 5+ years of experience in cloud architecture, sales, or customer success.
  • Advanced experience with SAP Business Technology Platform, preferably across multiple domains.
  • Excellent communication, presentation, and program management skills.
  • Ability to travel up to 30% and adapt to the unique business and cultural practices of each region/country.
  • Working knowledge of cloud commercial topics, including cloud contracts and renewal management.
  • Experience with similar types of hyperscaler PaaS solutions, such as MS Azure, Amazon Web Services, or Google Cloud.

About SAP

SAP is a global leader in enterprise software and software-related services. Our innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are committed to helping our customers run better and improve people's lives.

What We Offer

  • A highly collaborative and dynamic work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation and benefits package.
  • The chance to work with a global leader in enterprise software.

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