Quality Control Agent

2 weeks ago

Montreal, Quebec, Canada Aéroports de Montréal Full time
Job Summary

The successful candidate will be responsible for ensuring the quality of services provided by external service providers in the areas of maintenance, waste management, and pest control.

Key Responsibilities
  • Develop and implement a quality inspection and verification program that meets the requirements and standards of major maintenance and service contracts.
  • Conduct quality checks on services provided, staff required, and equipment used by service providers; document and report any deficiencies found in relation to contractual requirements or new service requests, and take necessary actions to correct the situation.
  • Recommend, validate, and administer budgets and project timelines for service providers under their responsibility, track progress, explain deviations, and identify future prospects.
  • Ensure compliance with contractual requirements in collaboration with service providers under their responsibility, develop and maintain up-to-date plans, documents, and tracking tools related to the controls exercised.
  • Plan, coordinate, and ensure the execution of non-contractual work by service providers under their responsibility to meet schedules, standards, and cost requirements.
  • Develop performance indicators and tools to track and improve the program.
  • Work closely with internal and airport community stakeholders to fulfill management's environmental obligations.
  • Perform various analyses, reports, and statistics, and submit recommendations for modifications to contract execution practices and contract content.
  • Participate in the preparation of new service contracts and contract renewals, and submit recommendations.
  • Develop and disseminate procedures for sanitary practices and act as a technical advisor to stakeholders as needed.
  • Respond to complaints by conducting research and validation, submitting recommendations, and ensuring follow-up with internal and external stakeholders.
  • Coordinate tasks with internal and external stakeholders for work related to their section, taking into account budgets and schedules allocated.
  • Organize coordination meetings with internal and external stakeholders involved.
  • Perform any other related tasks.
Requirements
  • Hold a college diploma in a relevant field or a recognized certification in industrial engineering, environment, or occupational health and safety, combined with administrative training.
  • Have a minimum of five (5) years of relevant experience in the field of sanitation and contract performance verification for large-scale building maintenance contracts.
  • Have a good knowledge of the National Building Code, the Quebec Building Code, and health and safety practices.
  • Have excellent knowledge of hygiene and sanitation standards.
  • Be able to read and interpret plans and drawings.
  • Have knowledge of the principles of using various lifting equipment.
  • Hold a valid driver's license from the province of Quebec (class 5).
  • Master French (spoken and written) and functional English (spoken and written).
  • Master Microsoft Office 2003 suite, including Word and Excel.
  • Knowledge of the SAP software is an asset.
  • Pass the investigation rating to obtain a permit for regulated zones.
  • Successfully pass the test to obtain an airside vehicle permit within sixty (60) days of taking the position.
  • Be able to establish good communication and interpersonal relationships in a multidisciplinary environment and customer service context.
  • Have a high capacity for organization, coordination, and file tracking.
  • Have a good analytical spirit and a good method of planning and prioritization.
  • Be proactive, autonomous in their approaches, and demonstrate good judgment.
  • Have tact, diplomacy, rigor, and a strong attention to detail.
  • Be available to work outside regular working hours and travel to Montréal-Trudeau and Montréal-Mirabel sites.

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