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Accounts Receivable Specialist

2 months ago

Whistler, British Columbia, Canada PHSA Full time

Job Summary

In a complex healthcare environment, we are seeking a skilled Accounts Receivable Specialist to join our team at PHSA. As a key member of our finance department, you will be responsible for performing a variety of accounts receivable duties, ensuring the accurate and timely processing of payments, and maintaining the integrity of our financial records.

Key Responsibilities

  • Receive and post payments, prepare adjustments and journal vouchers, and issue receipts.
  • Prepare and post bills, reconcile and balance daily receipts and accounts to the general ledger, and maintain collection files.
  • Prepare bank deposits, run and distribute system reports, and maintain records, trust accounts, patient valuables, and petty cash.
  • Respond to inquiries, investigate and clear discrepancies, and follow up on delinquent accounts.
  • Bill self-pay patients, out-of-province, WCB, and similar sundry accounts, and post billing information to the accounts receivable ledger and balance to the general ledger.
  • Receive payments, enter information into the cash receipts journal, balance and summarize journal and receivable accounts, and match and check payments received against invoices and post from journal to accounts receivable ledger.
  • Process patient charges, check that admitting, discharge, and transfer is accurate in establishing patient financial responsibility, review codes to ensure patient has been classified correctly, adjust financial class grading of patient accounts when necessary, and input patient charges into the billing system.
  • Enter submissions and resubmissions, such as patient self-pay and patient agency charges, medical plan billings, room differentials, ALC, and LTC charges, and distribute as appropriate.
  • Verify invoices, statements, and outpatient charge vouchers, admission and separation histories, etc., against source documents, investigate discrepancies, and contact patients, relatives, social workers, immigration officers, and/or applicable hospital staff for missing data to ensure accuracy.
  • Reconcile designated accounts, match to payments received, refund, and invoices issued, identify and investigate discrepancies, and prepare adjustment information such as vouchers and credit balance refunds to resolve.
  • Select accounts for collection, prepare listings and supporting documentation to transfer delinquent accounts to collection agencies, maintain collection files, advise collection agency of payments and queries, and provide additional information as required.
  • Follow up on delinquent accounts, initiate and respond to correspondence and telephone contacts with patients, agencies, and insurers, and trace accounts returned by the Post Office.
  • Issue receipts for cash transactions, prepare bank deposits, balance, and maintain daily receipts, records, petty cash account, etc.
  • Maintain extended care patient trust accounts, request and receive deposits, process charges, and prepare patient trust account statements as required.
  • Update patient agency information, such as adjusting responsibility of payment information and lists of patients receiving outside services.
  • Run system reports, such as Master Log, Weekly Billing, and Month-end reports, on a regular basis, enter required system commands, and distribute reports.
  • Receive patient valuables, verify contents of valuable envelopes, and release to patient on discharge according to Vancouver Coastal Health policies and procedures.
  • Respond to telephone and/or front desk inquiries on various issues relating to cashiering and/or designated accounts receivable portfolio.

Requirements

  • Grade 12, successful completion of a recognized accounting course, and two years recent, related experience, or an equivalent combination of education, training, and experience.
  • Recent experience in collections and accounts receivable is a bonus.
  • Ability to keyboard at 40 wpm.

Skills and Knowledge

  • Communicate effectively both verbally and in writing.
  • Deal with others effectively.
  • Operate related equipment (Excel).
  • Perform the duties of the position.
  • Organize work.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • Knowledge of social, economic, political, and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism, and Indigenous Cultural Safety and foundational documents and legislative commitments.