Pet Store Manager

1 month ago


Ottawa, Ontario, Canada PET VALU Full time

About Us

Pet Valu is a leading retail operation in North America dedicated to providing families with food and supplies for their pets.

We are passionate about helping local pets in need and partner with local shelters, rescues, and charities for adoption events, in-store adoption, and pet food bank programs.

Job Overview

As a Store Manager, you will lead a team of Pet Experts to deliver exceptional customer service and help Pet Parents find the right nutrition and solutions for their pets.

You will be part of a dynamic team that is committed to providing a pet-oriented career-building environment.

Responsibilities

  • Ensure all customer service standards are met by staff and maintain courteous relationships within the community.
  • Manage a team of employees, including recruiting, scheduling, training, and day-to-day assignment of tasks.
  • Operational Standards/Procedures: ensure all staff adhere to corporate standards and procedures.
  • Administrative activities: coordinate order placements, maintain inventory, and complete store audits and safety audits.
  • Business Results: coordinate efforts of store staff to achieve targeted results.

Requirements

  • Minimum of 2 years customer service and retail store management experience.
  • Enthusiasm for learning and growth in the pet care industry.
  • Possess an outgoing and friendly personality with strong customer service skills.
  • Ability to work as scheduled to meet attendance requirements, including weekends and evenings.
  • Ability to have reliable means of transportation to and from the store.

What We Offer

  • Management training.
  • Product knowledge.
  • Employee discounts.
  • Competitive wages.
  • Paid benefits.

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