Customer Service Representative

2 weeks ago

Ottawa, Ontario, Canada Republic Packaging Corp Full time
About the Role

We are seeking an experienced and insightful Customer Service professional to join our team at Republic Packaging Corp. to support our service and packaging deliverables.

Key Responsibilities
  • Interact with customers and suppliers to provide support and information on products or services.
  • Collect and enter orders for new or additional products or services.
  • Build rapport with customers and work to ensure they receive excellent service.
  • Update customer information and requirements as necessary.
  • Use company ERP system to retrieve necessary customer information, inventory information, and purchase order status.
  • Support Purchasing functions, engaging suppliers where necessary to ensure needs are met.
  • Field customer questions and complaints; when the issue is beyond the representative's knowledge, escalate to the appropriate individual.
  • Ensure that appropriate actions are taken to resolve customers' problems and concerns.
  • Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Perform other related duties as assigned.
Requirements
  • Some college - degree preferred.
  • English/French bilingual.
  • 5+ years of experience in an advanced Customer Service role.
  • Experience in the packaging industry preferred.
  • Excellent organizational skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Service-oriented and ability to resolve customer grievances.
  • Ability to maintain good customer relations.
  • Ability to type 40-50 words per minute.
  • Proficient computer skills and ability to learn database and ordering systems.
What We Offer
  • Near 50-year presence in Canada.
  • Single shift operation.
  • Compensation commensurate with experience.
  • A structured and supportive environment.
  • Paid vacation and holidays.
  • RRSP and Extended Health Benefits.
  • Clearly defined processes and expectations.
  • Growth opportunities for the right individual.

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