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Area Manager Service Delivery Expert
1 month ago
About the Job
HRS Hospitality & Retail Systems is seeking a highly skilled Area Manager Service Delivery to join our global team. As a key member of our service delivery team, you will be responsible for implementing and supporting our portfolio of products to hospitality-related companies across Poland.
About HRS
HRS is Oracle's largest hospitality partner worldwide, providing coverage in 90 countries to over 10,000 customers. We offer a wide range of innovative solutions, including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.
About the Role
You will lead a team of service delivery specialists, implementing and supporting our solutions to hospitality companies across Poland. The ideal candidate will be ambitious, customer-oriented, and passionate about digital transformation within the hospitality industry.
Requirements
- Minimum 4 years of experience in support or installation & configuration of Hospitality PMS, POS products, together with associated customer training.
- Experience working with competitive hospitality products, including PMS and Spa systems; management experience in the hospitality industry is desirable.
- Familiar with Oracle PL/SQL, professional certification is preferable.
- Good interpersonal skills with customers and cross-functional teams.
- Free to travel extensively and for extended periods.
What You Will Be Doing
- Participate in support/implementation of solutions for hotels, restaurants, spas, and fitness clubs across the region.
- Manage the service delivery team in your region, recruiting and training service delivery specialists to ensure customer services are delivered with the highest quality.
- Set and implement customer service delivery standards to achieve a consistent and excellent support service level.
- Ensure we maintain sufficiently skilled resources as needed and promote new revenue opportunities for HRS.
- Client relationship management, ensuring a high level of satisfaction with products and services by HRS. Representation of HRS' interests in your region.
- Assist with sales and marketing activities, attracting new clients, business development in your area.
Language Requirements:
- Proficient in local language.
- Fluent in English, both written and spoken.
What We Offer You
- International company.
- Opportunity to grow inside the global organization.
- Motivating remuneration package.
- Competitive annual bonus scheme.
- Remote/flexible working.
