Area Manager Service Delivery Lead

4 weeks ago


Regina, Saskatchewan, Canada HRS Hospitality & Retail Systems Full time

About the Job

HRS Hospitality & Retail Systems is seeking a skilled Area Manager Service Delivery to lead our global service delivery team in implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across Poland.

About HRS

HRS is Oracle's largest hospitality partner worldwide, providing coverage in 90 countries to more than 10,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.

About the Role

The ideal candidate will be ambitious, customer-oriented, and passionate about digital transformation within the hospitality industry through innovative technologies and software. As a Service Delivery Manager, you will be responsible for managing a team of service delivery specialists, ensuring that customer services are delivered with the highest quality.

Key Responsibilities

  • Participate in the support and implementation of solutions for hotels, restaurants, spas, and fitness clubs across the region.
  • Manage the service delivery team in your region, recruiting and training service delivery specialists.
  • Set and implement customer service delivery standards to achieve a consistent and excellent support service level.
  • Ensure that we maintain sufficiently skilled resources as needed and promote new revenue opportunities for HRS.
  • Client relationship management, ensuring a high level of satisfaction with products and services by HRS.
  • Assist with sales and marketing activities, attracting new clients, and business development in your area.

Requirements

  • Minimum 4 years of experience in the support or installation & configuration of Hospitality PMS, POS products, together with the associated customer training.
  • Experience of working with competitive hospitality products, including PMS and Spa systems; management experience in the hospitality industry is desirable.
  • Familiar with Oracle PL/SQL, preferable. Professional certification is preferable.
  • Good interpersonal skills with both customers and cross-functional teams.
  • Free to travel extensively and for extended periods of time.

What We Offer

  • International company.
  • Opportunity to grow inside the global organization.
  • Motivating remuneration package.
  • Competitive annual bonus scheme.
  • Remote/flexible working.


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