Area Manager Service Delivery Lead

4 weeks ago

Regina, Saskatchewan, Canada HRS Hospitality & Retail Systems Full time

About the Job

HRS Hospitality & Retail Systems is seeking a skilled Area Manager Service Delivery to join our global team. As a key member of our service delivery team, you will be responsible for implementing and supporting our portfolio of products to hospitality-related companies across Poland.

About HRS

HRS is Oracle's largest hospitality partner worldwide, providing coverage in 90 countries to more than 10,000 customers. We offer a wide range of innovative solutions to our customers, including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.

About the Role

You will lead a team of service delivery specialists, implementing and offering support on our products to hospitality-related companies across Poland. The ideal candidate will be ambitious, customer-oriented, and passionate about digital transformation within the hospitality industry through innovative technologies and software.

Requirements

  • Minimum 4 years of experience in the support or installation & configuration of Hospitality PMS, POS products, together with the associated customer training.
  • Experience of working with competitive hospitality products, including PMS and Spa systems; management experience in the hospitality industry is desirable.
  • Familiar with Oracle PL/SQL, preferable. Professional certification is preferable.
  • Good interpersonal skills with both customers and cross-functional teams.
  • Free to travel extensively and for extended periods of time.

What You Will Be Doing

  • Participation in support/implementation of solutions for hotels, restaurants, spas, and fitness clubs across the region.
  • Managing the service delivery team in your region, recruiting and training service delivery specialists, to ensure that customer services are delivered with the highest quality.
  • Setting and implementing customer service delivery standards, to achieve a consistent and excellent support service level.
  • Ensure that we maintain sufficiently skilled resources as needed, and to promote new revenue opportunities for HRS.
  • Clients relationship management, ensuring a high level of satisfaction with products and services by HRS. Representation of the HRS' interests in your region.
  • Assisting with sales and marketing activities, attracting new clients, business development in your area.

Language Requirements:

  • Proficient in local language.
  • Fluent in English, both written and spoken.

What We Offer You

  • International company.
  • Opportunity to grow inside the global organization.
  • Motivating remuneration package.
  • Competitive annual bonus scheme.
  • Remote/flexible working.

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