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Customer Engagement Associate
3 months ago
Picture stepping into a space where you are welcomed like family, where every greeting and smile resonates with a sense of belonging.
Our organization thrives on these principles, and we are in search of a Guest Experience Specialist who embodies this ethos of hospitality and compassion.
About Strickland's: At Strickland's Automart Stratford, we take pride in our commitment to serving our guests.
We focus on delivering value, which to us means providing an exceptional vehicle at a competitive price while ensuring an enjoyable purchasing experience. We believe that buying a vehicle should be both thrilling and seamless.
Join our team as a Guest Experience Specialist, where we highly value growth and internal promotions.
Job Overview: In a lively city, there exists a place where everyone feels like part of a family...
Within this dynamic company, there is a pivotal individual who serves as the heart of the office.
This person is the first to welcome every visitor with a genuine smile, the initial voice that callers hear, and the key figure who connects everyone.
This is the narrative of our ideal Guest Experience Specialist.
As our part-time Guest Experience Specialist, you will serve as the primary point of contact for our employees, clients, and visitors.
Your role is essential in fostering a welcoming atmosphere that reflects our family-oriented culture.
Key Responsibilities: Your main duties will include greeting guests, managing phone calls, providing administrative assistance, cultivating a warm environment, and connecting the team.
Welcoming guests entails greeting all visitors with a friendly demeanor, ensuring they feel at ease from the moment they arrive, and offering necessary information or directing them to the right person or department.
Handling a multi-line phone system, directing calls to the appropriate team members, and responding to inquiries with warmth and professionalism are vital aspects of managing calls.
Providing administrative support in various areas as needed.
Creating a welcoming environment involves maintaining a clean, organized, and inviting reception area, offering refreshments to guests, and ensuring their comfort while they wait.
Lastly, fostering a sense of community among employees, being the go-to person for office-related inquiries and concerns is essential.
Why Choose Strickland's?
- Participate in Strickland's Mentorship Program and learn from industry leaders.
- Experience a positive company culture.
- Receive comprehensive systems training.
- Enjoy pension benefits.
- Access health benefits.
- Take advantage of our employee vehicle lease program.
We invite you to become a part of our expanding team.
Strickland's: Careers that propel you into the future.
Strickland's is an equal opportunity employer and is committed to providing reasonable accommodations for any applicant, as requested during the hiring process.
We strive to ensure that our hiring process meets the needs of all individuals with disabilities.
If you are a warm, organized, and dynamic individual who enjoys engaging with people and creating a welcoming environment, we would be delighted to meet you.
Job Types: Part-time, Permanent
Experience:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location: In person
