Customer Experience Associate, Stratford

3 weeks ago

Stratford, Ontario, Canada TD Bank Full time

Job Summary:

We are seeking a highly motivated and customer-focused Customer Experience Associate to join our Stratford team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Provide exceptional customer service and support to customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Perform a broad range of customer service transactions, including processing deposits, withdrawals, and other financial transactions.
  • Assist customers with opening new accounts, applying for loans, and other financial products and services.
  • Work collaboratively with colleagues to achieve business objectives and provide a positive customer experience.
  • Participate in ongoing training and development to enhance knowledge and skills in customer service and financial products.

Requirements:

  • High school diploma or equivalent required; post-secondary education in a related field an asset.
  • 1+ years of customer service experience in a financial institution or related industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Basic knowledge of financial products and services, with a willingness to learn and develop skills in this area.

What We Offer:

TD Bank is committed to providing a positive and inclusive work environment that supports the growth and development of our colleagues. We offer a competitive compensation package, including a base salary, variable compensation, and a comprehensive benefits program. We also provide opportunities for ongoing training and development, as well as a collaborative and supportive work environment.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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