Veterinary Technician Assistant

4 weeks ago

Ottawa, Ontario, Canada VCA Canada Full time

Position: Veterinary Assistant and Client Care Specialist

Location: Ottawa, ON

VCA Canada is seeking a dedicated and compassionate Veterinary Assistant to join our esteemed team at our specialty clinic. This full-time role encompasses a variety of responsibilities that contribute to the smooth and effective operation of our facility. Your primary focus will be to ensure that both our clients and their pets feel welcomed, cared for, and valued.

Key Responsibilities:

  • Support veterinary professionals with diverse tasks and treatments.
  • Foster a warm and inviting atmosphere for our patients and their owners.
  • Promote a positive, low-stress environment for clients and pets alike.
  • Maintain cleanliness in the reception area, pet holding zones, and communal spaces.
  • Exhibit compassion and a nurturing demeanor.
  • Stay composed in high-pressure situations and adapt to changing circumstances.
  • Efficiently execute tasks independently.
  • Take initiative to complete daily responsibilities.
  • A certificate from a Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program is a plus.

Additional Duties:

  • Manage a multiline phone system and effectively schedule appointments.
  • Conduct follow-up calls to pet owners for appointment confirmations and future bookings.
  • Handle email communications with clients, referring veterinarians, and internal messages.
  • Assist in admitting and discharging animal patients.
  • Process invoicing and billing, including creating estimates and managing payments.
  • Schedule appointments efficiently.
  • Provide exceptional customer service, ensuring a welcoming environment.
  • Demonstrate strong organizational capabilities.
  • Show eagerness to learn about veterinary services and assist the veterinary team.
  • Previous experience in customer service or front desk roles in hospitality or retail is advantageous.
  • A love for animals is essential, even without prior experience.

What VCA Canada Offers:

By joining our team, you will significantly impact the lives of pets and their families. With a vast network of hospitals across Canada, each location provides a unique experience, a sense of community, and a nurturing culture where you can thrive.

  • RRSP Employer 5% Match Program to assist in your future savings.
  • A supportive culture that values wellness and appreciation.
  • Competitive compensation and benefits.
  • Opportunities for Veterinary Technician/Technologist scholarships.
  • Annual uniform allowance.
  • Exceptional career growth potential.
  • Referral bonus incentives.
  • Opportunities to contribute to community initiatives through VCA programs.
  • Generous discounts on personal pet care.
  • Additional perks such as shopping discounts and wellness applications.

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