Client Solutions Event Specialist

4 weeks ago

Montreal, Quebec, Canada MCI Global Full time

ABOUT US

At MCI Global, we are dedicated to crafting exceptional audiovisual experiences that empower our clients to forge authentic connections with their audiences. Driven by creativity and a commitment to excellence, we continuously push boundaries. Our belief in the transformative power of technology, design, and content fuels our mission. For over 45 years, we have been redefining the event landscape, consistently surpassing client expectations through live, virtual, and hybrid events. With a presence in multiple global hubs, we deliver memorable experiences worldwide, utilizing our strategic and technical expertise to cater to a wide range of clients across various sectors.

ROLE SUMMARY

As a vital member of our Operations team, the Client Solutions Event Specialist plays a crucial role in supporting Client Solutions Managers and the overall Operations department in executing top-tier conferences and events within the Institutional Division.

KEY RESPONSIBILITIES

  • The Client Solutions Event Specialist is a skilled multi-tasker, adept at managing a variety of responsibilities.
  • Collaborates within a Project Team to oversee all stages of project execution: Preparation, on-site management, and post-event wrap-up.
  • Coordinates client deliverables across diverse areas, including but not limited to: program logistics, abstract management, speaker coordination, catering logistics, venue/hotel arrangements, sponsor and exhibit oversight, budgeting, marketing, and creative services.
  • Engages in booking and coordinating supplier contracts and orders, negotiating terms to benefit both MCI and the client.
  • Develops and manages virtual platforms and events as necessary.
  • Maintains project timelines, priorities, and comprehensive checklists.
  • Supervises and trains on-site personnel, suppliers, and event contractors.
  • Manages and leads smaller projects as required.
  • Participates in client-facing meetings and conference calls, providing updates as needed.
  • Keeps documentation and user manuals current while working on the development of new templates.

RELATIONSHIP MANAGEMENT

  • Reports directly to the Senior Manager, Client Solutions.
  • Provides leadership to Project Assistants when applicable.
  • Collaborates internally with Client Solutions Managers, Client Solutions Coordinators/Assistants, Accounting, and Sponsorship Managers.
  • Works closely with all members of the MCI Global teams.
  • Maintains professional relationships with clients, suppliers, and temporary staff.
  • Delivers exceptional customer service to conference delegates, speakers, and VIPs.

QUALIFICATIONS

  • A minimum of five years of relevant experience in the industry, including association management, event management, hospitality, or non-profit sectors.
  • A degree or diploma in Business, Administration, Hospitality, Event Management, or a related field, or equivalent experience.
  • Excellent verbal and written communication skills in both French and English.
  • Ability to thrive in a fast-paced environment while managing multiple projects simultaneously.
  • Familiarity with the association and non-profit business landscape.
  • Willingness to travel as required.
  • Capability to work effectively from home and the MCI office as needed.

TECHNICAL SKILLS

  • Strong computer proficiency is essential: Highly skilled in SharePoint, Excel, Word, PowerPoint, Outlook, and Canva. Ability to utilize software and technology to organize and present client data effectively.
  • Experience with various technology systems, including Learning Management Systems and Email Marketing Platforms.

ADDITIONAL SKILLS

  • Strong negotiation and persuasion abilities.
  • A highly motivated and entrepreneurial mindset.
  • Empathy to engage with diverse clients, staff, managers, and stakeholders.
  • Problem-solving capabilities.
  • Creativity and innovative thinking.
  • Excellent presentation and analytical skills, with a keen attention to detail.
  • Strong interpersonal skills, including cross-cultural understanding.
  • The role may require occasional travel and work during evenings and weekends.
  • Additional requirements include the ability to work extended hours during strategic planning sessions and on-site event execution.
  • Moderate lifting and considerable walking and standing may be necessary during events.
  • Must be bondable.

If you believe you align with our values and vision, we invite you to explore the opportunity to join our team, where every event is a chance to innovate, inspire, and make a lasting impact. Together, let's shape the future of events.

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