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Customer Service Representative

1 month ago

Edmonton, Alberta, Canada SinglePoint Group International Full time
Job Title: Spanish Bilingual Inbound Customer Service Representative

We are seeking a highly skilled and motivated Spanish bilingual customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:
  • Assist and market products and services to new and existing customers
  • Assist with customer-related payment solutions and account discrepancies
  • Document customer accounts accurately
  • Respect and uphold privacy and protection of customer information
  • Meet and exceed individual targets and performance expectations
Requirements:
  • Bilingual Spanish is an asset
  • Ability to work independently and within a team and maintain accuracy
  • Ability to work flexible shifts
  • Strong organizational and active listening skills to determine the appropriate course of action
  • Strong attention to detail with excellent written and verbal communication skills
  • Proficient computer skills
  • Experience in accounts receivables at various stages of overdue payments, call center or customer service environments is a plus
What We Offer:
  • Hourly rate of $15.00 plus 4% vacation pay
  • Perks including benefits/health care spending account, perkopolis discount program, career and leadership development, and in-depth training
How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.