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Automotive Service Consultant

3 months ago

Spruce Grove, Alberta, Canada AutoCanada Full time
AutoCanada is seeking a skilled Service Advisor who is dedicated to providing an outstanding customer experience to enhance our expanding team. We are in search of a personable and encouraging individual to take on this role. You will be instrumental in shaping the service journey for our esteemed customers who choose to maintain their vehicles with us.

Your enthusiasm for the automotive sector, passion for vehicles, and ability to engage with clients, combined with your dedication to delivering top-notch customer service while navigating daily challenges, will be pivotal to your success as a Service Advisor.

What we offer:

Attractive compensation package Comprehensive Health and Dental Benefits Life Insurance coverage Employee Vehicle Purchase Program Employee and Family Support Services

Key Responsibilities:

Assessing the costs and duration required for various repairs. Greeting clients and understanding their requirements Responding to customer queries, whether in person or via phone Generating repair estimates by considering the costs of materials, supplies, and labor. Drafting repair orders by outlining the vehicle's issues or symptoms. Linking customers with the appropriate automotive technician Conducting test drives to ensure the vehicle is repaired to the customer's satisfaction. Maintaining automotive records by documenting issues and corrective measures

Qualifications:

Minimum of 3 years of experience in a dealership setting as an automotive Service Advisor is essential.
- Familiarity with CDK is advantageous.
- Strong automotive knowledge
- Proven track record of delivering exceptional customer service
- Capability to set and meet targeted objectives
- Ability to excel in a dynamic environment with multiple priorities
- Excellent communication and interpersonal skills
- Must remain composed in challenging customer interactions
- Strong organizational and follow-up abilities
- Experience and eagerness to work with technology
- Valid driver's license and a clean driving record