Automotive Service Representative

1 month ago


Spruce Grove, Alberta, Canada AutoCanada Full time
AutoCanada is seeking a skilled Service Advisor to deliver exceptional customer experiences in our dealership. As a key member of our team, you will play a vital role in ensuring our valued clients receive top-notch service for their vehicles. Your passion for the automotive industry, combined with your commitment to delivering outstanding customer service, will drive your success in this role.

What sets you apart?

Competitive compensation package Comprehensive health and dental benefits Life insurance and employee assistance program Employee vehicle purchase plan

Your Key Responsibilities:

Accurately estimate repair costs and times for a wide range of services. Greet customers, discuss their needs, and provide personalized solutions. Respond to customer inquiries, either in person or over the phone. Develop detailed repair estimates, considering materials, supplies, and labor costs. Prepare repair orders, outlining vehicle problems and corrective actions. Connect customers with the right auto technicians for their needs. Test-drive vehicles to ensure repairs meet customer expectations. Maintain accurate automotive records, tracking problems and corrective actions.

Qualifications:

Minimum 3 years of dealership experience in an automotive Service Advisor role required. CDK experience is an asset. Automotive knowledge, exceptional customer service skills, and ability to thrive in a fast-paced environment are essential. Valid Alberta driver's license and clean driving record are also required.


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