Senior Client Relations Specialist

3 weeks ago


Richmond, British Columbia, Canada CIBC Full time

Become a part of CIBC, where our commitment lies in creating a client-centric banking experience for today's world. We seek skilled and enthusiastic individuals who prioritize client satisfaction.

At CIBC, we value your unique strengths and aspirations, empowering you to make a meaningful contribution while feeling appreciated for your individuality and efforts.

Key Responsibilities

  • Client Interaction - Support clients in managing their accounts and services, emphasizing an exceptional client journey, and connecting them with appropriate team members to fulfill their objectives.
  • Issue Resolution - Engage with clients, inquire effectively, take charge of client concerns, and recognize when to collaborate for optimal solutions.
  • Technology Proficiency - Become proficient in technology, guiding clients on our digital banking platforms to enrich their banking experience.

Your Qualities

  • Client-Centric - Communicate effectively to identify the best solutions, consistently exceed expectations as a matter of principle.
  • Results-Driven - Inspired by achieving objectives, always aim to excel and deliver beyond what is required.
  • Relationship-Focused - Value connections, engage with others through respect and authenticity.
  • Lifelong Learner - Eager to gain knowledge, show a genuine curiosity.
  • Empathetic and Considerate - Show care for others, appreciate diverse perspectives, and embody trust, teamwork, and accountability.

What CIBC Provides

  • Attractive salary, performance-related compensation, banking perks, comprehensive benefits program, pension plan, employee stock purchase options, vacation time, wellness support, and a recognition-based social initiative.
  • Innovative workspaces and technological resources for creative solutions that enhance client interactions.
  • A culture that promotes personal growth and development through initiatives like Purpose Day, a designated day off for personal development pursuits.

Job Type: Permanent
Hours per week: 37.5
Required Skills: Interpersonal communication, Compliance, Empathy, Customer Experience, Customer Relationship Management, Digital Literacy, Financial Products, Customer Problem Resolution, Transaction Services



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