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Client Relations Specialist
2 months ago
JTO AUTOMOTIVE LTD. is looking for a dedicated Automotive Service Consultant to enhance our customer experience. This is a permanent role with the following details:
- Language: English
- Hours: 35 to 40 hours per week
- Education: Secondary school graduation certificate or equivalent experience
- Work setting: Relocation costs covered by employer
- Experience: 1 year to less than 2 years
- Work conditions: Fast-paced environment, overtime required, tight deadlines, work under pressure, physically demanding
- Personal suitability: Punctuality, client focus, efficient interpersonal skills, organized, team player
- Address customer inquiries and resolve complaints
- Provide detailed information regarding services
- Coordinate billing for services rendered
- Process refunds and credits as necessary
- Clarify the types and costs of services available
- Issue receipts and maintain accurate records
- Gather and analyze relevant information to evaluate client feedback and concerns
- Manage office supplies and maintain inventory levels
- Perform general administrative tasks
- Log complaints, credit applications, and payments
- Promote and sell merchandise
- Basic security clearance, bondable
- Strong attention to detail and hand-eye coordination
- Ability to perform physical tasks such as bending, crouching, kneeling, and handling heavy loads
- Parking available
- Support for diverse groups including persons with disabilities, newcomers, refugees, youths, Indigenous people, mature workers, and visible minorities
